Shipping policy
Shipping Policy
At Indigo Coffee Project, we strive to ensure your order is delivered in a timely and efficient manner. Below are the details regarding our shipping process:
Processing Time
- All orders are processed within [1-3 business days]. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will communicate any significant delays via email.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the provided tracking link.
Customs, Duties, and Taxes
[Your Business Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (e.g., tariffs, taxes, etc.) are the customer’s responsibility.
Shipping Delays
Please note that delivery delays can occasionally occur due to unforeseen circumstances, such as customs delays or weather conditions.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us immediately at Indigocoffeeproject@gmail.com, and we will work with the shipping carrier to resolve the issue.
Contact Us
For any questions about your order or shipping, feel free to contact our support team at Indigocoffeeproject@gmail.com or 07549927016.